Coronavirus Notice
Coronavirus Notice – Update 22/6/2020
Dear valued customer,
Since our re-opening on 11th May 2020 ‘The Fascia Place Group’ has been working tirelessly to adapt the way we operate to suit the changing needs of the industry and how our customers choose to communicate with us, as we all begin to trade living with COVID-19.
The quick uptake of our customers’ existing project re-starts, coupled with a large increase in new construction project notices is certainly encouraging. However, this strong start presents its own supply chain challenges. These are not “normal” times and the industry is still a time off resuming normal working practices.
We are pleased to confirm that all The Fascia Place employees have now returned to work and as such all of our depots are now open for business, returning to standard opening hours of 7am – 5pm Monday to Friday and Saturdays, 8am – 12pm. We also commenced with our delivery service from today, Monday 22nd June, 2020.
Working within a difficult supply chain environment, coupled with a large increase in telephone and email traffic, we have supported our colleagues at our trade counters with the launch of two regional contact centres to provide that much needed front end support. This investment has allowed our branch staff to concentrate on live customer orders coupled with additional health and safety practices to keep you safe whilst improving our ability to provide that essential daily service, answering queries quickly.
We thank you, and all of our customers for your patience and understanding during these changing times and look forward to continuing to support the growth of our industry, and continually improve our ability to deliver exceptional levels of customer satisfaction.
Kind regards.
The Fascia Place Group
In 2019 we are pleased to announce the opening of “Our Factory”, a purpose built, state-of-the art manufacturing facility allowing us to deliver high quality, modern window, door and roof lantern systems throughout our operating areas.
