Privacy Policy

Commitment to Data Protection

Protecting the security and privacy of customers personal data is vitally important to The Fascia Place Group Ltd and all subdivisions (The Fascia Place Ltd & RC Grant And Son Ltd). We conduct our business in compliance with laws and regulations concerning Privacy, Data Protection and Data Security.

Please read our privacy policy carefully so that you understand how we collect and use the personal data that you provide to us.

Customers – Current, Previous and Future.

We endeavour only to collect personal data that you have provided to us; to allow us to respond to your enquiries; to provide quotes for goods and services; to set out the agreed terms of any contracts; to arrange deliveries or appointments to fit products; to produce invoices; to take payments; to maintain accounting and warranty records.

Typical data collected will include name, address, phone numbers and email addresses. Records may be maintained both in paper format and electronically. Where data is held electronically, it will either be held on our own secure servers, or on third party servers operated by EU based, GDPR compliant service providers such as Microsoft 365, Google, Sage or Xero.

When you provide us with your personal information so that we can respond to a query, provide a quote, agree contractual terms, produce orders, arrange deliveries of products or appointments to fit products, to process payments, or process accounting and warranty records, we assume that you are consenting for us to collect your personal data and to use it for those specific purposes only.

The only personal data of yours that we are likely to share will relate to delivery information, shared with suppliers and or contractors; payment information shared with recognized payment gateways, e.g. Barclaycard who are our payment provider, processing credit card transactions; or 3rd Party manufacturers in respect of your warranty guarantee. We may also use IT or similar contractors, to maintain our systems, who may have short term access to your data, as a by-product of the services that they provide. These contractors will be bound by our privacy policies. We will also share your data where we have a legal obligation to share.

Where you log onto any of our websites, we may receive your computers internet protocol address and may also use cookies, which are small programs which are loaded onto your computer and which return information which allows us to measure and improve our data services to you. To learn more about cookies and how they are used, visit – https://thefasciaplace.co.uk/cookie-policy/. We will never use this data to identify or collect personal information other than for internal analytical purposes.

We may disclose service data and enquiry data to our hosting and web design company brighthand web design, insofar as reasonably necessary for administering our website.

If we ask for your personal information for a secondary purpose, e.g. marketing, we will ask you directly for your express consent. If you subsequently change your mind, you may withdraw your consent for us to contact you, and or for our continued collection, use or disclosure of your personal data by contacting us at the address above.

CCTV Monitoring

The Fascia Place Ltd operates CCTV monitoring at all its sites for the security and safety of its staff and visitors. For further details of our CCTV Data Protection Policy, please click here .

Suppliers and Service Providers.

The only personal data that we will maintain will be name, address, phone numbers and email addresses, which we will only use in respect of directing enquiries, orders and or warranty claims. In all cases, we will assume that by engaging with us, previously, you consent to us contacting you for future business purposes.

Sub-contractors and Employees.

The only personal data that we will maintain will be that which we are required to maintain under PAYE, CIS or other statutory bodies. We will also maintain employment records including performance

records, training records and next of kin information, in case of illness or accidents. As well as sharing your personal information with statutory bodies, such as HMRC, we may also share your information with company pension providers, company life assurance providers and company insurance providers.

Company email systems are company property. If you use those services, be aware that we will not be able identify personal content, without first reading that content, so it will be incumbent on you to manage your own personal emails and to delete as you require.

Data Requests.

You have the right to ask what personal data of yours that we hold and to ask us to correct it, amend it and or delete it. If you have any such concerns, please contact us at the address, above. Legal constraints might prohibit us from complying with your request.

If you are unhappy with our data retention policies, you may also raise your concerns with the Information Commissioner’s Office at https://ico.org.uk